Momentum Solar marketing to emphasize white glove customer experience
Written By: Stratton Report
December 14, 2016
On December 14, Momentum Solar announced it had launched a “White Glove” site assessment service for homeowners preparing for solar installations.
According to the firm, it has seen rapid growth in the last two years, helping over 400 New Jersey and New York homeowners go solar in November alone.
Momentum stressed that rolling out this service reiterates the company’s commitment to the customer experience.
Momentum Solar Founder and President, Cameron Christensen noted: “7 years ago I was up on roofs doing the installs. As we grow, we want to stand out. We already offer wholesale roof work and tree removal when necessary. This new service will help to reiterate our company values of treating each home as our own and all customers as family. It helps exemplify the pride and dedication we have in our work.”
According to Momentum, once a homeowner signs a solar system agreement, there are operational steps that installers must execute from sale through activation, including an initial assessment of the property to ensure accurate measurements for system design. Momentum emphasized it intends to go above and beyond for each customer throughout this process.
VP of Field Operations, James Valerioti observed:
“Our teams are ready to do complimentary gutter cleaning, utilize cordless Dyson vacuums in the home, you name it. The goal is to the leave the home in a better place than we found it. It’s a gesture to our customers to show how valued they are and what their business means to us — it can go a long way.”
Per the firm, the goal is for each customer to have a uniquely positive experience by going solar, and spread the excitement to others.