JEA prepaid electric program growing at 40% per month

Written By: Stratton Report
April 19, 2016

On April 19, JEA, the eighth-largest US municipal electric utility, and Exceleron Software, a provider of prepayment software, announced that more than 10,000 customers are participating in the JEA MyWay prepayment program.

The announcement comes just three years after JEA selected Exceleron’s MyUsage prepayment solution.

Brian Pippin, Manager of Customer Solutions at JEA noted:

“Welcoming our 10,000th customer into JEA MyWay is a significant milestone that we are keen to celebrate with Exceleron. We knew that JEA MyWay would offer tremendous benefits and empower customers, but the speed with which they have embraced the program has far exceeded our expectations.”

According to the utility, program participation has increased by more than 40%, on average, each month.

Customers who opt into JEA MyWay avoid deposits and electric disconnect/reconnect fees.

Jeff Severs, COO of Exceleron observed:“The program’s popularity is a testament to JEA’s excellence in customer service and Exceleron’s experience providing a seamless solution for utilities operating in multiservice environments.”